Digital Transformation Post-COVID: DWP’s Ambitions for the Year Ahead

Piers Kelly

At the Government ICT Conference, which took place virtually on 21st January 2021, we welcomed Simon McKinnon, Chief Digital and Information Officer at DWP to discuss digital transformation and the Department for Work & Pensions' ambitions for 2021.

The key talking points:

  • 2020 ‘expectation vs reality’ and the challenges of a global pandemic
  • The lessons we learned from the unexpected change in strategic direction
  • How we’ve used the opportunity to prepare for the year ahead
  • Improving customer journeys through new reference, technical and data architecture

View the full session here


The Government ICT Conference is part of the GovNet Tech portfolio bringing a series of events, webinars and thought-leadership roundtables to the public sector.

To view the event's calendar please click here.