2021: The Year That Citizen Engagement Goes Full Digital

Piers Kelly

The digital revolution is here. Over the past 12 months, a seismic shift has taken place in the way in which the average citizen communicates. Digital channels, from video calling to online platforms and social media, have become the preferred method of communication for a nation shaped by lockdowns and social isolation.

At the Government ICT Conference in January 2021, Martin Taylor, Deputy CEO and Co-Founder of CCaaS leader Content Guru, discusses how to craft an evergreen citizen engagement solution, fit for the digital age.

Learn how to:

  • Meet citizen demands with an omni-channel solution
  • Enable citizen self-service with intelligent automation
  • Future-proof your service with artificial intelligence

Watch the full session here


The Government ICT Conference is part of the GovNet Tech portfolio bringing a series of events, webinars and thought-leadership roundtables to the public sector.

To position your brand as a thought-leader at our Government ICT Conference in 2022, download our sponsorship brochure.