The Future of Public Sector Technology for 2020

We're currently living within the fourth industrial revolution. Technology is adapting to provide for the needs of a demanding populace, slowly but surely ‘revolutionising’ the way in which government services operate. 

While updating services in terms of digital transformation is dependent on budget, we’re already seeing the implementation of adaptable software and tech. What kind of public sector technology can we expect to see in the future?

Artificial Intelligence

Artificial Intelligence (AI) and Machine Learning (ML) are fast becoming popular introductions to public services. It’s technology that can provide swifter and more nuanced response times than human actions could. 

Currently, ML is helping to improve education offerings throughout the UK. Ofsted now uses automated methods to analyse the data from school inspections. The insights gained from this are then used to determine the need for inspections in the future. 

At the same time, the Department for Education is currently using algorithmic computer learning, known as the Data Science Accelerator, to identify and analyse patterns of under-investment in UK schools. 

This is a collaboration between the Government Digital Service (GDS), who are championing digital transformation across the UK, the Office for National Statistics (ONS) and the Government Office for Science (GO-Science). 

AI and ML can take over more repetitive, analytical processes and identify key trends and areas that need improvement in a quick time frame and with smaller chances of inaccuracy than humans. Data sources are potentially infinitely numerous - AI or ML can sift through all this data, finding connections that a human eye may miss.

Blockchain and Cryptocurrencies

Public sector technology is providing new services and capabilities across the board. The opportunities caused by this can be seen within the realms that rely on finance tech and database software.

In the future, cryptocurrency will become an even more universal means for things such as benefits and pensions. The Department for Work and Pensions recently trialled a cryptocurrency, aptly named Govcoin, to make benefits payments to individuals. Access to funds was instantaneous and made even simpler through a phone app. 

It's positive disruption like this that can create a more streamlined process for public services in the future, within the universally-growing world of the GDS’ digital transformation aims

Similarly, Blockchain, which is a form of database technology, is becoming more widely used. It’s currently being trialled by the Food Standards Agency to track cattle movement, a crucial addition to the development of the Livestock Information Service. 

Cattle information, such as veterinary history, was previously kept in a mix of paper and digital sources - highly inefficient for an industry with important responsibilities when it comes to public health. Blockchain can give a single, transparent and accessible spot for this information.

The Internet of Things (IoT)

The Internet of Things (IoT) is becoming increasingly important for healthcare in the UK. IoT is a set system of integrated devices which transfer data across a system. This system does this without the need of human-human interaction or human-machine interaction. 

This kind of technology enables quicker response time and a better background ‘net’ of real-time information that healthcare professionals can rely on.

The NHS is currently developing a system known as Technology Integrated Health Management. It’s aimed at improving the care of dementia patients, increasing their independence and quality of life. 

A network of devices, such as sensors and monitors, constantly gather information about the patient which feedback into the system. This data is analysed and can provide insights and alerts, which goes on to influence decisions about their care and supports their wellbeing.

Big Data and Data Visualisation

Massive datasets can provide the backbone for public sector technology. With increased data sources, real-time analytics and deep learning, data is more and more easily interacted with. It’s the emphasis on how public sector organisations visualise these masses of data that’s important. 

Data visualisation will become a more helpful technique for government services.

For example, the Met Office has created a virtual reality training system called Sky View 360. It was made in an effort to provide a better training journey for new meteorologists. Virtual reality allows trainees to experience all relevant weather features without waiting for the desired conditions.

The DWP is now using a technology called Churchill, which is also a system created to visualise novel data. It helps policy-makers access data which is sorted through geography, time and characteristics in a more transparent, innovative medium. It improves on the older method of large document packs which sometimes lacked in the specific data needed

Churchill provides a much more proactive and agile platform within which data is easily viewed, helping to more accurately develop policy. 

All of these changes revolve around the government’s push towards digital transformation within a wide range of the UK’s public services. Digital transformation and the cultural changes that are required for its success, is a crucial implementation within the future of public services.

If you’re interested in more information on this process, download our useful resource.

The Cultural Transformation Roadmap

Cultural and digital transformation are two sides of the same coin. Our Roadmap includes information on how to implement a cultural change as one of the first steps to achieving digital transformation within public service organisations, the best practices involved and more key information on digital transformation.

We’ve also included insight from industry experts, so you know you’re in reliable hands.

Click the link below to download our roadmap today.

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