How Managed IT Services Can Help Government Agencies

Nora Erspamer
October 4, 2022

Governmental organisations must balance serving the demands of their citizens with ensuring that the community's infrastructure and services remain in good shape. In addition, given that more employees are now working remotely, recent events have increased the importance of technology to the government. According to estimates commissioned by the government, a strategy for promoting and bolstering the digital economy could increase the gross value added (GVA) of the UK IT sector by an additional £41.5 billion by 2025.

Working with managed IT service providers (MSPs) relieves government organisations of routine IT management and maintenance duties, allowing them to concentrate on government-related issues. In addition, managed IT services are an affordable approach to guarantee that government technology is kept up to date and that data centres, networks, telecommunications, and cloud resources are running securely and reliably.

  1. Government Technology Challenges
  2. Effective Ways Managed IT Services Could Help Government Agencies
  3. Examining the Threats to Today's Governmental Organisation

 

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Government Technology Challenges

The public sector needs government IT solutions to serve their constituents, even if managing technology is not the government's primary concern. Although technology makes access to government services possible, it also poses a risk to the privacy of its users.

Because of their limited and unstable funding, government organizations have difficulty managing risk. They must spend their budget within the fiscal year or risk losing it because they depend on government money to modernize their systems.
Government IT solutions reduce costs while maximizing technology and safeguarding sensitive data with managed IT services. Numerous MSPs have reasonable monthly rates and let customers pick and select the services they require.

Effective Ways Managed IT Services Could Help Government Agencies

Safeguarding Private Information

Every government agency has to be concerned about data security and privacy issues. Adequate security measures are needed for sensitive data, private papers, banking accounts, and more, and an MSP may help close any security gaps inside an organization. Whether a high-level or low-level government office, they provide data encryption to protect your IT infrastructure. Accounts are given to authorized personnel, who must then pass-through various degrees of clearance to provide them with access to sensitive data. An MSP will offer your organization high-level data security solutions to protect all of your data.

Detection and Defense Against Security Threats

Government organisations have historically been one of the most often targeted sectors for cybercrime. Malware and phishing attacks are two examples of network security dangers that can bring down government organizations. Therefore, when it comes to the use of technology in public service, threat protection, and detection are crucial.
MSPs frequently develop and apply specialized security procedures and frameworks to ensure the system is completely protected and possible threats are neutralized before harm is done. A standard IT department may not always have the time for this, but it's crucial to keep in mind that MSPs are the industry experts in this field and, as such, have the time and expertise to stay current on the most recent security risks and policies.

Enables Government to Concentrate On Their Core Functions

Many tasks are handled by government organizations. Their teams are relieved of IT-related duties when they hire an MSP, allowing them to focus on their primary responsibilities. As a result, efficiency and productivity increase because the supplier assumes entire liability for any IT-related issues. In addition, outsourcing IT allows organizations with internal IT support teams to devote more resources to complex tasks like system upgrades and computer problems.

Benefits of Operational Cost Control

Most businesses incur capital expenses for their IT; outsourcing IT to an MSP is a significant step toward cost reduction. Employing, training, certification, compensation, benefits, and other expenses are all incurred by government organizations that operate their own IT workers. Along with these expenses, they would also have replacement costs and downtime expenses. They can save all of these expenses by working with MSPs, leaving them to focus just on the subscription fee.

A third-party service provider is nevertheless beneficial for government agencies that already have an IT infrastructure in place. The benefit is that a package of services addresses their IT needs with predictable monthly costs. In addition, they can easily control and budget the fees because they are operating expenses.

Enhanced Government Business Efficiency

Government organizations monitor devices via managed IT services, including their system health and scheduled maintenance. These services monitor the agency's devices, allowing them to see possible problems before they result in unanticipated downtime or repair costs.

Managed service providers help free up agency staff for other initiatives, increasing efficiency overall and assisting government agencies in achieving annual goals. Similarly, managed service document storage can reduce time spent seeking particular documents. Document management shortens project timelines, streamlines internal work processes, and lowers storage process fault rates.

Examining the Threats to Today's Governmental Organisation

The risks faced by a government agency are the same as those faced by a private company, but they are subject to greater scrutiny. In addition, the public expects a government agency to avoid the typical mistakes encountered in the private sector because they are responsible for enforcing local rules and regulations.

Potential risks include:

Data Breach and Data Security: Data breaches are especially likely to affect government organizations. Think of the hack that occurred in 2015 under the Obama administration, affecting an estimated 5 million people. Every year, 13 billion emails are sent to the Pentagon alone and are immediately filtered out as spam.

Waste: Government organizations waste a staggering amount of paper and ink. Daily, employees print a large number of local, state, and federal documents. These printing techniques are frequently unchecked, resulting in uncontrolled high expenses for governmental organisations.

Storage of Paper Leads to Inefficiency: In some government organizations, paper storage still prevails over digital storage. Not only does this make document sharing and collaboration more time-consuming, but it also makes those institutions more vulnerable if a crucial document is lost or stolen.