2024 has been a transformative year for public sector technology in the UK. Across the months, we witnessed new strategies, advancements in digital inclusion, regulatory shifts, and groundbreaking innovations. Here’s a recap of the key stories that shaped public sector technology this year.
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In January 2024, the UK public sector made strides in healthcare and generative AI innovation. NHS England reached its virtual ward deployment targets, empowering patients to monitor their health from home with connected devices, improving care efficiency and outcomes. Meanwhile, Swindon Borough Council explored generative AI to streamline processes like creating Easy Read documents, showcasing the potential of emerging technologies to address resource challenges in local government. These advancements mark a significant step in modernising public services through tech-driven solutions.
In February, the UK government advanced its AI regulatory framework, ensuring safe adoption in public sector projects. The Department for Science, Innovation, and Technology (DSIT) piloted advisory services aimed at balancing AI innovation with mitigating risks, marking a significant step in managing emerging technologies.
March spotlighted cybersecurity, with updates to the UK's Network and Information Systems (NIS) Regulations. Enhanced incident reporting and supervision of managed service providers underscored the government’s commitment to a secure digital infrastructure in response to evolving threats.
April focused on digital inclusion. The government supported broadband expansion and digital skills training programs, aiming to bridge the digital divide. These initiatives sought to ensure equitable access to essential online services, especially for underserved communities.
In May, the Government Communication Service (GCS) released its 2024/25 strategy, titled Innovate with Impact. This document laid out guidance for leveraging innovative communication techniques across government teams. Meanwhile, Project Gigabit reached 81% coverage, setting a strong trajectory to achieve at least 85% gigabit-capable connectivity by the end of 2025.
June saw the launch of an £8.5 million grants program to fund research into AI safety, a forward-thinking move to address societal risks associated with AI. The initiative aimed to solidify the UK’s position as a leader in safe and ethical AI development.
July celebrated digital champions through the London Digital Inclusion Hubs, recognised by LOTI (London Office of Technology and Innovation) for their role in reducing digital exclusion. Additionally, the Open Data Institute (ODI) published a report series on data governance in AI, emphasising the importance of robust frameworks in technology development.
In August, Skills England was announced in the King's Speech, marking a significant effort to align educational and professional training with the skills demanded by the evolving tech landscape. The speech also highlighted initiatives to drive economic growth through technology, with insights provided by techUK.
Julian David, CEO of techUK, said: "There is a huge amount that industry and Government will need to work through. This will include close collaboration with industry as new laws on Artificial Intelligence and Employment Rights are drafted ensuring that we get the right balance between new laws and promoting the economic growth needed for the new Prime Minister to achieve his missions for Government.”
September marked the inaugural DigiGov Expo, which drew over 2,500 attendees to London’s ExCeL Centre. The event showcased cutting-edge solutions, facilitated knowledge sharing, and provided attendees with a roadmap for future innovation in public sector technology.
October introduced the Regulatory Innovation Office, designed to fast-track the adoption of transformative technologies by removing red tape. Additionally, a panel of 12 digital experts was formed to advise the government on leveraging technology to enhance public services, further strengthening the UK's innovation strategy.
In November, the GOV.UK AI team unveiled a private beta of GOV.UK Chat, an AI-powered chatbot aimed at improving citizen interactions. DSIT also published Assuring a Responsible Future for AI, a report underscoring the importance of ethical frameworks for AI implementation.
December wrapped up the year with Pat McFadden’s announcement of a £100 million fund to deploy reform teams across the UK. These teams, inspired by startup methodologies, aim to address major public sector challenges through iterative, test-and-learn approaches.
2024 has been a year of progress and challenges for public sector technology in the UK. From regulatory advancements to the debut of the DigiGov Expo, these milestones reflect a collective drive towards a more connected, innovative, and inclusive public sector. As we look to 2025, the lessons and achievements of the past year will undoubtedly guide future innovations.
Piers Kelly
Experienced Marketing Manager with a demonstrated history of working in the events services industry. Enjoys writing on Cyber Security, Emerging Tech & Digital Transformation. Marketing professional with a Bachelor of Arts (BA) in Politics and Economics from Newcastle University.
