Top Tips for Justice Leaders Adopting New Technologies

Technology holds enormous promise for improving the justice system, but only if it’s used constructively. And the word 'technology' doesn't have to mean a huge overhaul of every system - it can also feature things like electronic monitoring (EM) or remote check-ins for probation. 

We asked two experts in digital justice delivery: What’s one piece of advice you’d give to justice leaders exploring new technologies?

Their responses emphasise the importance of prioritising the people who use the tools and choosing systems designed for long-term flexibility, not just short-term fixes:

I would relentlessly focus on the people who deliver (and who receive) the justice services.

If the tools do not help the actual people who do the real work (practitioners or service users) then they are more likely than not to add additional pressure on already overloaded people.

Prioritise configurable, modular solutions that offer flexibility for future needs, and critically evaluate their total life costs beyond the initial purchase.

Given the rapid pace of technological evolution, choose systems designed for adaptability and integrations to avoid early obsolescence.

True digital transformation in the CJS isn’t just about the tech; it’s about the people it serves.

By focusing on real-world users and investing in solutions that can evolve with future needs, justice leaders can avoid common pitfalls and build systems that are resilient, effective, and built to last.